Terms of service
Terms of service
Terms of service
GENERAL SERVICE REGULATIONS CONDITIONS OF SERVICES PROVIDED
§1 INTRODUCTORY PROVISIONS
1. These regulations define the rules for the provision of repair and maintenance services provided by
ROUTE A4 sp. z o. o. sp.k. with its registered office in Zgorzelec and the rights and obligations of the parties.
2. ROUTE A4 sp. z oo sp.k. with its registered office in Zgorzelec declares that it has the appropriate skills,
experience and tools to perform the services provided and ensures that they will be performed with
with the diligence that could be expected from a professional entity.
§2 DEFINITIONS
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The terms used in the regulations (hereinafter referred to as the Regulations) shall have the following meanings:
- Principal or Client – the entity ordering ROUTE A4 sp. z o. o. sp.k. with its registered office in Zgorzelec vehicle repair service,
- Contractor or Service Provider – a specialized business entity that deals with repairs motor vehicles operating under the name of ROUTE A4 sp. z o. o. sp.k. with its registered office in Zgorzelec,
- Service (repair) – a service consisting in restoring technical efficiency or visual inspection of the Client’s vehicle or carrying out other activities within the scope agreed by both parties pages,
- Vehicle – the motor vehicle covered by the service order,
- Service Order – a contract the subject of which is the Contractor’s obligation to perform servicing of the Customer’s Vehicle in exchange for payment of remuneration by the Customer for the benefit of the Contractor,
- BOK – Customer Service Office,
- Service Advisor – a person performing activities on behalf of the Contractor, the subject of which is is to provide service to Contractors in the scope of ordered maintenance services,
- Force majeure – means any extraordinary, sudden, external event that makes it impossible to perform an obligation arising from a contract that is beyond the control of the parties and which the parties could not foreseeable at the time of conclusion of the contract and which could not have been prevented even by extra special care, including, but not limited to: the action of natural forces, a state of emergency, martial law, new legislation or administrative decisions, fire, flood, terrorist attack, disaster natural disasters, pandemics, epidemics,
- Manufacturer – a natural or legal person who manufactures a product or commissions the design or manufacturing a product and offering that product under its own name or trademark
§3 GENERAL CONDITIONS
- These Regulations apply to Service Orders concluded between the Contractor and the Client and constitute an integral part thereof. The Regulations are available in the Service and on the Service’s website: www.man.routea4.pl.
- In order to ensure the most efficient service on the Website, it is recommended to agree on the date and scope of work with Customer Service in advance.
- An appointment may be arranged by telephone, e-mail or in person at the Website.
- In the event of an unplanned arrival at the Service by the Customer, the Vehicle will be accepted and repaired at a time depending on the current capabilities of the Service, taking into account the current price list.
- Service on the Website is provided during the following service hours: Monday-Friday 07:00-19:00, Saturday 07:00-15:00.
- Acceptance of the Vehicle for Service and commencement of work is dependent on the preparation of a Service Order by the Service Advisor or another BOK employee. The order must be confirmed by phone or e-mail by the person authorized to order the repair.
- If the person handing over the Vehicle for repair is not the person authorised to dispose of the Vehicle or, in the event of doubts on the part of the Service Advisor, the person authorised to conclude a service order, they are obliged to provide, at the request of the Service Advisor, prior to concluding the Service Order, in writing or electronically, a document authorising the Customer to conclude the order.
- The Service is not obliged to verify the truthfulness of the Customer’s statements regarding the right to dispose of the Vehicle. However, if there are any doubts regarding such right, the Service is entitled to refuse to accept the Vehicle or to refuse to perform the Repair.
- Before handing over the Vehicle, the Client is obliged to remove all objects from it. Their leaving is at the Client’s sole risk. The Service is not responsible for objects left in the cabin, which, if unsecured, will cause damage during the lifting of the cabin.
- Before handing over the Vehicle for Repair, the Customer is obliged to inform the Service about any damages and faults known to them in the Vehicle. The Service has the right to take photos and record a video showing the condition of the Vehicle in order to determine any damages and faults that existed at the time of accepting the Vehicle for Repair.
- By placing an order for service of the Vehicle, the Customer consents to the issuance of a VAT invoice without his signature and to its sending to the e-mail address indicated in the order.
- Based on the inspection of the Vehicle’s condition and the reported faults, the Service Advisor pre-determines the deadline for completing the Service Order, which is generally equivalent to the Vehicle’s pickup date, and informs the Customer about it.
- The Customer may obtain information on the progress of the Vehicle service at any time during the Service’s opening hours.
- A vehicle accepted for collection at the Service on the agreed date and time will be ready for collection at a predetermined time, subject to point 13. In the event of unforeseen circumstances arising related to the need to take additional actions (in particular, extension of the scope of the service, ordering parts necessary for its performance) or Force Majeure, the Service will notify the Contractor of this – in order to agree on a separate date for the performance of the service or to obtain approval for an extension of the repair time.
- In the event that defects not reported by the Client are discovered during the execution of the Service Order or the Service diagnoses the need to perform additional work, the Service Advisor informs the Client about their detection, the estimated time and cost of repair. In such a case, the Service starts to remove such defects after receiving the Client’s consent in writing, by e-mail or telephone to perform additional work and setting a date for the repair.
- If the Client does not accept the performance of additional work affecting road safety, the Client shall acknowledge the receipt of the faulty Vehicle on the Service Order and/or an appropriate protocol.
- The receipt of the Vehicle is confirmed in the acceptance and receipt protocol at the Service.
- The Client authorizes the Service to enter and leave the service stations and to perform test drives in order to determine faults or correctness of the work performed. By placing a service order, the Client declares that the Vehicle has valid third party liability insurance.
- The Service provides a guarantee for the service performed for a period of 12 months from the date of delivery of the Vehicle to the Client, provided that in the event of the service being performed using parts supplied by the Client or the service being performed at the Client’s request contrary to the Manufacturer’s recommendation, the Service guarantee is excluded. The guarantee for the components used to perform the service is provided on the terms of the guarantee offered by the supplier of the given component or part. Returning the Vehicle to the service is tantamount to acceptance and acceptance of the guarantee conditions. The parties to the contract simultaneously exclude the Client’s rights under the warranty on the basis provided for in the provision of Article 558 of the Civil Code.
- The Service reserves the right to refuse to install parts supplied by the Customer due to their quality. The Service performs repairs according to the technology recommended by the Manufacturer.
- The Vehicle may be released from the Service after the Service Order has been completed, and in the case of cash settlements or in other justified cases, after payment for the service has been settled. Unless agreed otherwise, the Vehicle may be collected after payment for the service has been made. The Service reserves the right to retain the Vehicle as security for claims to which the Service is entitled in accordance with the provisions of Article 461 § 1 1 of the Civil Code.
- The execution of the Service Order and the delivery of the Vehicle is tantamount to confirmation that the visual condition of the Vehicle is not worse than its condition at the time of accepting the Vehicle for repair. The Ordering Party consents to the right of the Service to take photos or recordings of the Vehicle in order to document the condition of the Vehicle at the time of accepting it for repair.
- The Service Centre reserves the right to completely prohibit the Customer from entering the repair area due to health and safety regulations.
- Payment for the service on the Website should be made on the date and under the terms indicated on the VAT invoice issued by the Contractor.
- After informing the Client about the completion of the repair, the Client is obliged to collect the Vehicle within 48 hours. In the event of failure to collect the Vehicle within this time, a fee for each additional day of storage of the Vehicle will be charged, which is PLN 50 net/day.
- The Service Centre has the right to withhold the release of the Vehicle until the service fee has been paid in full and the parking fee has been charged.
- Dismantled parts and components not collected within 3 days will be scrapped without the Client having the right to demand their later return or to demand reimbursement of the value of these remains.
- The Service is not responsible for property left by the Client in the vehicle. In the event that the Client leaves property (particularly goods) in the vehicle for the duration of the service provided by the Service, the Client is fully responsible for this property.
- The Customer declares that all data contained in the Service Order has been provided in good faith, in accordance with the facts, and that the Customer’s financial situation enables him to fulfill the concluded Service Order.
WARRANTY MODE
§4 COMPLAINT PROCEDURE
- The Client may submit a complaint in writing, by means of a letter submitted in person to the registered office of the Service, sent by registered mail to the address of the registered office of the Service or by notification sent electronically.
- After the repair has been completed, in the event of a complaint, the Customer is obliged to deliver the Vehicle to the Service on their own and at their own expense.
- Submitting a complaint does not suspend the obligation to pay for the service on time.
- The warranty does not cover any costs associated with repairs outside the Service Center.
- The warranty also does not cover:
- standard inspections and maintenance services;
- consequences of improper use of the Vehicle, error or oversight on the part of the Client;
- replacement of parts whose wear is a natural phenomenon and may change depending on the use of the Vehicle, its mileage, geographical and climatic conditions and whose replacement is not dictated by damage. This applies in particular to: brake pads, brake disc linings, brake discs and drums, tires, clutch, V-belts and poly-V-belts, shock absorbers, wiper blades and others;
- consequences resulting from the installation of parts and accessories in the vehicle that have not been approved by the Manufacturer;
- damage caused by natural phenomena or an accident.
- Spare parts covered by the warranty may be sent to the Manufacturer for technical expertise. If the Customer’s warranty claim is accepted, the defective part becomes the property of the Manufacturer, whereas if the complaint is rejected, the repair, including replacement of the defective part, is carried out at the Customer’s expense. Such a part may be returned to the Customer if he expressed such a wish when filing the complaint.
- The warranty does not cover cases in which the Client carried out repairs of the reported defects independently or through other entities.
- The warranty is also excluded if the cause of the defect is not in the Service performed, in particular in the following situations:
- improper transport, storage and use of the Vehicle, including when the serviced Vehicle is exposed to, among others, deformations resulting from excessive pressure, impacts and shocks, the impact of chemical substances (including acids, bases and other corrosive materials, solvents, petroleum-derived materials as well as ozone and high temperatures;
- using the serviced Vehicles contrary to their intended purpose, technical parameters or conditions resulting from suppliers’ instructions, operation and maintenance documentation, technical standards and principles of technical knowledge and life experience, including in the event of excessive exploitation of the serviced Vehicles, in particular in the event of excessive loads and pressures;
- excessive wear and tear due to road/construction conditions;
- incorrect assembly/disassembly of equipment components of serviced Vehicles;
- any mechanical damage caused by external factors;
- improper technical condition of the Vehicles;
- defects caused during the use of the Vehicles by persons under the influence of intoxicating substances (alcohol, drugs, stimulants, medicines) and not having the necessary qualifications, as provided for in the relevant provisions of law.
- These Regulations also constitute a warranty document.
§5 FINAL PROVISIONS
- The Website reserves the right to change the content of the Regulations.
- The current content of the General Terms and Conditions of Service Provision is available at the Service’s headquarters and on the website www.man.routea4.pl.
- In matters not regulated by the General Terms and Conditions or the agreement, the provisions of the Civil Code shall apply.
- In matters referred to in the General Terms and Conditions and the contract, the provisions of the contract are binding.
- In order to ensure safety, the Service area is under 24/7 video surveillance. Recordings from the monitoring system include images recorded by cameras.
- The administrator of personal data is: Authorized Service Partner MAN Truck & Bus Polska Sp. z o. o. ROUTE A4 Sp. z o. o. Sp. k. ul. Słowiańska 13, 59-900 Zgorzelec
- The regulations are effective from 1 August 2022.
These regulations can also be downloaded as a PDF file from the panel on the right
Location
ul. Słowiańska 13, 59-900 Zgorzelec
MAN TRUCK & BUS
Opening hours
Mon – Thu 7:00-21:00
Friday 7:00-21:00
Saturday 7:00 – 15:00
write to us
Location
Gen Sikorskiego 30, 66-235 Boczów
Opening hours
Mon – Fri 8:00 – 19:00
Saturday 7:00 – 14:00