Complaint form
Complaint form
Submit your opinion or complaint in a few simple steps
We strive to provide the highest quality of service and customer satisfaction, but we understand that sometimes something may not meet your expectations. If you have any concerns about our services, products or service process, we invite you to use our online complaint system. Your feedback helps us to constantly improve.
Online complaint process
STEP 1
Select the type of report and complete the form below.
STEP 2
You will receive confirmation of receipt of your application via e-mail within 1 business day.
STEP 3
If necessary, our employee will contact you to complete the application.
STEP 4
Your report will be analyzed and a written proposal for a solution will be sent to you within 14 days.
STEP 5
We will make every effort to resolve the reported issue and restore your satisfaction with Route A4 services and products.
write to us
What is a complaint?
A complaint is a report of a problem related to our service or product that did not meet your expectations. Thanks to it, we can improve the quality of the services provided.
When to leave a review and when to file a complaint?
An opinion is used to share your impressions and suggestions regarding our service, while a complaint is submitted in the event of dissatisfaction with a product or service that requires improvement or explanation.
How to file a complaint?
Complaints can be submitted online using the form available on our website. Simply fill in the required fields and submit your report.
What is required to file a complaint?
To submit a complaint, you will need basic information such as contact details, details about the problem, and supporting documents such as an invoice or contract.
Where can I find the complaints policy?
The complaints policy is available on our website in the “Regulations” section or directly in the complaints form.
How long does the complaints process take?
Analysis of the application and presentation of the solution takes a maximum of 14 business days from the moment of receiving the full documentation.
Can I appeal the decision?
Yes, if you are not satisfied with the solution presented, you can appeal the decision. Details about the appeal procedure can be found in the regulations.
Contact
ul. Słowiańska 13
59-900 Zgorzelec
www.man.routea4.pl
+48 757 640 000
manserwis@routea4.pl